CVE-2026-85744: Auth Bypass (CVSS 5.4)

Description

FreeScout is a self-hosted help desk and shared mailbox. Prior to 1.8.227, the conversation_merge action records a failed authorization check for the target conversation in response['msg'] and then clears that value inside the source-conversation loop. An authenticated agent can merge a conversation they control into a target conversation in a mailbox they cannot access. The operation injects threads, attachments, and audit records into the unauthorized target and deletes the source conversation, but it does not disclose the target's existing contents. This issue is fixed in version 1.8.227.

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CVSS v3.1 Score

5.4

MEDIUM

CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:L

EPSS — Exploit Prediction

0.0021

Probability of exploitation

0.12%

Percentile rank

EPSS estimates the probability that this vulnerability will be exploited in the wild within the next 30 days. A higher score means more likely to be exploited.

Weakness Type (CWE)

CWE-863 Incorrect Authorization

References

Other References

https://github.com/freescout-help-desk/freescout/commit/7c485c96bef7188c276906200250ce9d8a2bdfeb https://github.com/freescout-help-desk/freescout/releases/tag/1.8.227 https://github.com/freescout-help-desk/freescout/security/advisories/GHSA-v8vc-cmf9-gg2c

Frequently Asked Questions

What is CVE-2026-85744? +

FreeScout is a self-hosted help desk and shared mailbox. Prior to 1.8.227, the conversation_merge action records a failed authorization check for the target conversation in response['msg'] and then clears that value inside the source-conversation loop. An authenticated agent can merge a conversation they control into a target conversation in a mailbox they cannot access. The operation injects threads, attachments, and audit records into the unauthorized target and deletes the source conversation, but it does not disclose the target's existing contents. This issue is fixed in version 1.8.227. It has a CVSS v3.1 base score of 5.4 (MEDIUM).

How severe is CVE-2026-85744? +

CVE-2026-85744 has a CVSS v3.1 score of 5.4 out of 10, rated MEDIUM. This is a medium-severity vulnerability that should be remediated as part of regular maintenance. The EPSS score is 0.0021, placing it in the 0th percentile for exploitation probability.

How do I check if I'm vulnerable to CVE-2026-85744? +

You can use Secably's free Website Scanner to check your website for known vulnerabilities. For infrastructure scanning, use the Port Scanner to identify exposed services that may be affected. Check the vendor advisories linked above for specific patch and version information.

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