CVE-2026-48209

Description

An improper neutralization of user-controllable input in OTRS or ((OTRS)) Community Edition ticket handling allows authenticated attackers to perform reflected cross-site scripting (XSS) attacks via crafted request parameters associated with ticket actions. By injecting malicious JavaScript into manipulated request URLs, attackers can execute arbitrary script code in the context of an authenticated agent session when the crafted link is opened. This issue affects OTRS: * 7.0.x Please note that ((OTRS)) Community Edition 6.x and before are vulnerable. Products based on the ((OTRS)) Community Edition also very likely to be affected

CVSS v3.1 Score

7.1

HIGH

CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:L/I:H/A:N

EPSS — Exploit Prediction

0.0022

Probability of exploitation

0.12%

Percentile rank

EPSS estimates the probability that this vulnerability will be exploited in the wild within the next 30 days. A higher score means more likely to be exploited.

Weakness Type (CWE)

CWE-79 Cross-site Scripting (XSS)

CWE-116 CWE-116

References

Other References

https://otrs.com/release-notes/otrs-security-advisory-2026-08/

Frequently Asked Questions

What is CVE-2026-48209? +

An improper neutralization of user-controllable input in OTRS or ((OTRS)) Community Edition ticket handling allows authenticated attackers to perform reflected cross-site scripting (XSS) attacks via crafted request parameters associated with ticket actions. By injecting malicious JavaScript into manipulated request URLs, attackers can execute arbitrary script code in the context of an authenticated agent session when the crafted link is opened. This issue affects OTRS: * 7.0.x Please note that ((OTRS)) Community Edition 6.x and before are vulnerable. Products based on the ((OTRS)) Community Edition also very likely to be affected It has a CVSS v3.1 base score of 7.1 (HIGH).

How severe is CVE-2026-48209? +

CVE-2026-48209 has a CVSS v3.1 score of 7.1 out of 10, rated HIGH. This is a high-severity vulnerability that should be prioritized for patching. The EPSS score is 0.0022, placing it in the 0th percentile for exploitation probability.

How do I check if I'm vulnerable to CVE-2026-48209? +

You can use Secably's free Website Scanner to check your website for known vulnerabilities. For infrastructure scanning, use the Port Scanner to identify exposed services that may be affected. Check the vendor advisories linked above for specific patch and version information.

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