CVE-2026-47123

Description

FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to 1.8.220, the email processing pipeline in FreeScout's FetchEmails command has two code paths for identifying agent (user) replies based on In-Reply-To / References headers. The notification reply path (notify-{thread_id}-{user_id}-...) extracts thread_id and user_id directly from the Message-ID without HMAC verification. An external attacker who can spoof the From address of a helpdesk agent can inject messages that FreeScout processes as legitimate agent replies — which are then automatically forwarded to customers via the legitimate SMTP server. This vulnerability is fixed in 1.8.220.

CVSS v3.1 Score

7.5

HIGH

CVSS:3.1/AV:N/AC:H/PR:N/UI:N/S:C/C:L/I:H/A:N

EPSS — Exploit Prediction

0.0014

Probability of exploitation

0.04%

Percentile rank

EPSS estimates the probability that this vulnerability will be exploited in the wild within the next 30 days. A higher score means more likely to be exploited.

Weakness Type (CWE)

CWE-290 CWE-290

CWE-345 CWE-345

References

Other References

https://github.com/freescout-help-desk/freescout/commit/d902f19038213c6a376947d269b00440908e88a0 https://github.com/freescout-help-desk/freescout/security/advisories/GHSA-6r38-6mcf-2ww3 https://vincent.vulcoord.net/score/?state=Not+Scored&year=2026&year=2025&assigned_to=a165dae3-480e-4f7d-bbb8-9b1d78115b69&cve=CVE-2026-47123&analyze=1

Frequently Asked Questions

What is CVE-2026-47123? +

FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to 1.8.220, the email processing pipeline in FreeScout's FetchEmails command has two code paths for identifying agent (user) replies based on In-Reply-To / References headers. The notification reply path (notify-{thread_id}-{user_id}-...) extracts thread_id and user_id directly from the Message-ID without HMAC verification. An external attacker who can spoof the From address of a helpdesk agent can inject messages that FreeScout processes as legitimate agent replies — which are then automatically forwarded to customers via the legitimate SMTP server. This vulnerability is fixed in 1.8.220. It has a CVSS v3.1 base score of 7.5 (HIGH).

How severe is CVE-2026-47123? +

CVE-2026-47123 has a CVSS v3.1 score of 7.5 out of 10, rated HIGH. This is a high-severity vulnerability that should be prioritized for patching. The EPSS score is 0.0014, placing it in the 0th percentile for exploitation probability.

How do I check if I'm vulnerable to CVE-2026-47123? +

You can use Secably's free Website Scanner to check your website for known vulnerabilities. For infrastructure scanning, use the Port Scanner to identify exposed services that may be affected. Check the vendor advisories linked above for specific patch and version information.

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