CVE-2026-41189

Description

FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.215, customer-thread editing is authorized through `ThreadPolicy::edit()`, which checks mailbox access but does not apply the assigned-only restriction from `ConversationPolicy`. A user who cannot view a conversation can still load and edit customer-authored threads inside it. Version 1.8.215 fixes the vulnerability.

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CVSS v3.1 Score

7.1

HIGH

CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:H/A:N

EPSS — Exploit Prediction

0.0003

Probability of exploitation

0.08%

Percentile rank

EPSS estimates the probability that this vulnerability will be exploited in the wild within the next 30 days. A higher score means more likely to be exploited.

Weakness Type (CWE)

CWE-863 Incorrect Authorization

References

Other References

https://github.com/freescout-help-desk/freescout/commit/cdadaf621bb1e1d017315df20d743671f7eae7a9 https://github.com/freescout-help-desk/freescout/releases/tag/1.8.215 https://github.com/freescout-help-desk/freescout/security/advisories/GHSA-4h5p-7f5c-q7gj

Frequently Asked Questions

What is CVE-2026-41189? +

FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.215, customer-thread editing is authorized through `ThreadPolicy::edit()`, which checks mailbox access but does not apply the assigned-only restriction from `ConversationPolicy`. A user who cannot view a conversation can still load and edit customer-authored threads inside it. Version 1.8.215 fixes the vulnerability. It has a CVSS v3.1 base score of 7.1 (HIGH).

How severe is CVE-2026-41189? +

CVE-2026-41189 has a CVSS v3.1 score of 7.1 out of 10, rated HIGH. This is a high-severity vulnerability that should be prioritized for patching. The EPSS score is 0.0003, placing it in the 0th percentile for exploitation probability.

How do I check if I'm vulnerable to CVE-2026-41189? +

You can use Secably's free Website Scanner to check your website for known vulnerabilities. For infrastructure scanning, use the Port Scanner to identify exposed services that may be affected. Check the vendor advisories linked above for specific patch and version information.

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