CVE-2026-40591

Description

FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.214, the phone-conversation creation flow accepts attacker-controlled `customer_id`, `name`, `to_email`, and `phone` values and resolves the target customer in the backend without enforcing mailbox-scoped customer visibility. As a result, a low-privileged agent who can create a phone conversation in Mailbox A can bind the new Mailbox A phone conversation to a hidden customer from Mailbox B and add a new alias email to that hidden customer record by supplying `to_email`. Version 1.8.214 fixes the vulnerability.

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CVSS v3.1 Score

7.1

HIGH

CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:H/A:N

EPSS — Exploit Prediction

0.0003

Probability of exploitation

0.08%

Percentile rank

EPSS estimates the probability that this vulnerability will be exploited in the wild within the next 30 days. A higher score means more likely to be exploited.

Weakness Type (CWE)

CWE-639 CWE-639

References

Other References

https://github.com/freescout-help-desk/freescout/commit/83eea1ca47d97c6cdc90c501734bc2579b014a34 https://github.com/freescout-help-desk/freescout/releases/tag/1.8.214 https://github.com/freescout-help-desk/freescout/security/advisories/GHSA-9ff4-mmhv-x6jp https://github.com/freescout-help-desk/freescout/security/advisories/GHSA-9ff4-mmhv-x6jp

Frequently Asked Questions

What is CVE-2026-40591? +

FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.214, the phone-conversation creation flow accepts attacker-controlled `customer_id`, `name`, `to_email`, and `phone` values and resolves the target customer in the backend without enforcing mailbox-scoped customer visibility. As a result, a low-privileged agent who can create a phone conversation in Mailbox A can bind the new Mailbox A phone conversation to a hidden customer from Mailbox B and add a new alias email to that hidden customer record by supplying `to_email`. Version 1.8.214 fixes the vulnerability. It has a CVSS v3.1 base score of 7.1 (HIGH).

How severe is CVE-2026-40591? +

CVE-2026-40591 has a CVSS v3.1 score of 7.1 out of 10, rated HIGH. This is a high-severity vulnerability that should be prioritized for patching. The EPSS score is 0.0003, placing it in the 0th percentile for exploitation probability.

How do I check if I'm vulnerable to CVE-2026-40591? +

You can use Secably's free Website Scanner to check your website for known vulnerabilities. For infrastructure scanning, use the Port Scanner to identify exposed services that may be affected. Check the vendor advisories linked above for specific patch and version information.

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