CVE-2026-40589

Description

FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.214, a low-privileged agent can edit a visible customer and add an email address already owned by a hidden customer in another mailbox. The server discloses the hidden customer’s name and profile URL in the success flash, reassigns the hidden email to the visible customer, and rebinds hidden-mailbox conversations for that email to the visible customer. Version 1.8.214 fixes the issue.

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CVSS v3.1 Score

7.6

HIGH

CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:H/A:L

EPSS — Exploit Prediction

0.0004

Probability of exploitation

0.11%

Percentile rank

EPSS estimates the probability that this vulnerability will be exploited in the wild within the next 30 days. A higher score means more likely to be exploited.

Weakness Type (CWE)

CWE-639 CWE-639

References

Other References

https://github.com/freescout-help-desk/freescout/commit/2e2fe37111d92ac665b9ad8806eac94a1a3e502c https://github.com/freescout-help-desk/freescout/releases/tag/1.8.214 https://github.com/freescout-help-desk/freescout/security/advisories/GHSA-mv55-3mgv-fxwr https://github.com/freescout-help-desk/freescout/security/advisories/GHSA-mv55-3mgv-fxwr

Frequently Asked Questions

What is CVE-2026-40589? +

FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.214, a low-privileged agent can edit a visible customer and add an email address already owned by a hidden customer in another mailbox. The server discloses the hidden customer’s name and profile URL in the success flash, reassigns the hidden email to the visible customer, and rebinds hidden-mailbox conversations for that email to the visible customer. Version 1.8.214 fixes the issue. It has a CVSS v3.1 base score of 7.6 (HIGH).

How severe is CVE-2026-40589? +

CVE-2026-40589 has a CVSS v3.1 score of 7.6 out of 10, rated HIGH. This is a high-severity vulnerability that should be prioritized for patching. The EPSS score is 0.0004, placing it in the 0th percentile for exploitation probability.

How do I check if I'm vulnerable to CVE-2026-40589? +

You can use Secably's free Website Scanner to check your website for known vulnerabilities. For infrastructure scanning, use the Port Scanner to identify exposed services that may be affected. Check the vendor advisories linked above for specific patch and version information.

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