CVE-2026-40497

Description

FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.213, FreeScout's `Helper::stripDangerousTags()` removes `<script>`, `<form>`, `<iframe>`, `<object>` but does NOT strip `<style>` tags. The mailbox signature field is saved via POST /mailbox/settings/{id} and later rendered unescaped via `{!! $conversation->getSignatureProcessed([], true) !!}` in conversation views. CSP allows `style-src * 'self' 'unsafe-inline'`, so injected inline styles execute freely. An attacker with access to mailbox settings (admin or agent with mailbox permission) can inject CSS attribute selectors to exfiltrate the CSRF token of any agent/admin who views a conversation in that mailbox. With the CSRF token, the attacker can perform any state-changing action as the victim (create admin accounts, change email/password, etc.) — privilege escalation from agent to admin. This is the result of an incomplete fix of GHSA-jqjf-f566-485j. That advisory reported XSS via mailbox signature. The fix applied `Helper::stripDangerousTags()` to the signature before saving. However, `stripDangerousTags()` only removes `script`, `form`, `iframe`, and `object` tags — it does NOT strip `<style>` tags, leaving CSS injection possible. Version 1.8.213 contains an updated fix.

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CVSS v3.1 Score

8.1

HIGH

CVSS:3.1/AV:N/AC:L/PR:H/UI:R/S:C/C:H/I:H/A:N

EPSS — Exploit Prediction

0.0004

Probability of exploitation

0.11%

Percentile rank

EPSS estimates the probability that this vulnerability will be exploited in the wild within the next 30 days. A higher score means more likely to be exploited.

Weakness Type (CWE)

CWE-79 Cross-site Scripting (XSS)

Affected Products

Vendor	Product	Versions
freescout	freescout	< 1.8.213

References

Advisories & Patches

https://github.com/freescout-help-desk/freescout/commit/5aa8d633216f65995e80a7d4a921b784acc94df4 https://github.com/freescout-help-desk/freescout/security/advisories/GHSA-fh99-wr77-pxq3 https://github.com/freescout-help-desk/freescout/security/advisories/GHSA-fh99-wr77-pxq3

Other References

https://github.com/freescout-help-desk/freescout/releases/tag/1.8.213

Frequently Asked Questions

What is CVE-2026-40497? +

FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.213, FreeScout's `Helper::stripDangerousTags()` removes `<script>`, `<form>`, `<iframe>`, `<object>` but does NOT strip `<style>` tags. The mailbox signature field is saved via POST /mailbox/settings/{id} and later rendered unescaped via `{!! $conversation->getSignatureProcessed([], true) !!}` in conversation views. CSP allows `style-src * 'self' 'unsafe-inline'`, so injected inline styles execute freely. An attacker with access to mailbox settings (admin or agent with mailbox permission) can inject CSS attribute selectors to exfiltrate the CSRF token of any agent/admin who views a conversation in that mailbox. With the CSRF token, the attacker can perform any state-changing action as the victim (create admin accounts, change email/password, etc.) — privilege escalation from agent to admin. This is the result of an incomplete fix of GHSA-jqjf-f566-485j. That advisory reported XSS via mailbox signature. The fix applied `Helper::stripDangerousTags()` to the signature before saving. However, `stripDangerousTags()` only removes `script`, `form`, `iframe`, and `object` tags — it does NOT strip `<style>` tags, leaving CSS injection possible. Version 1.8.213 contains an updated fix. It has a CVSS v3.1 base score of 8.1 (HIGH).

How severe is CVE-2026-40497? +

CVE-2026-40497 has a CVSS v3.1 score of 8.1 out of 10, rated HIGH. This is a high-severity vulnerability that should be prioritized for patching. The EPSS score is 0.0004, placing it in the 0th percentile for exploitation probability.

What products are affected by CVE-2026-40497? +

CVE-2026-40497 affects products from freescout, specifically: freescout. Check the affected products table above for specific version ranges.

How do I check if I'm vulnerable to CVE-2026-40497? +

You can use Secably's free Website Scanner to check your website for known vulnerabilities. For infrastructure scanning, use the Port Scanner to identify exposed services that may be affected. Check the vendor advisories linked above for specific patch and version information.

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