CVE-2025-58163

HIGH
Published Sep 3, 2025 Modified Sep 8, 2025 CWE-502

Description

FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Versions 1.8.185 and earlier contain a deserialization of untrusted data vulnerability that allows authenticated attackers with knowledge of the application's APP_KEY to achieve remote code execution. The vulnerability is exploited via endpoint, e.g.: `/help/{mailbox_id}/auth/{customer_id}/{hash}/{timestamp}` where the `customer_id` and `timestamp` parameters are processed through the decrypt function in `app/Helper.php` without proper validation. The code decrypts using Laravel's built-in encryption functions, which subsequently deserialize the decrypted payload without sanitization, allowing attackers to craft malicious serialized PHP objects using classes to trigger arbitrary command execution. This is fixed in version 1.8.186.

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CVSS v3.1 Score

8.8
HIGH
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H

Weakness Type (CWE)

CWE-502 Deserialization of Untrusted Data

Affected Products

Vendor Product
freescout freescout

References

Frequently Asked Questions

What is CVE-2025-58163? +
FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Versions 1.8.185 and earlier contain a deserialization of untrusted data vulnerability that allows authenticated attackers with knowledge of the application's APP_KEY to achieve remote code execution. The vulnerability is exploited via endpoint, e.g.: `/help/{mailbox_id}/auth/{customer_id}/{hash}/{timestamp}` where the `customer_id` and `timestamp` parameters are processed through the decrypt function in `app/Helper.php` without proper validation. The code decrypts using Laravel's built-in encryption functions, which subsequently deserialize the decrypted payload without sanitization, allowing attackers to craft malicious serialized PHP objects using classes to trigger arbitrary command execution. This is fixed in version 1.8.186. It has a CVSS v3.1 base score of 8.8 (HIGH).
How severe is CVE-2025-58163? +
CVE-2025-58163 has a CVSS v3.1 score of 8.8 out of 10, rated HIGH. This is a high-severity vulnerability that should be prioritized for patching.
What products are affected by CVE-2025-58163? +
CVE-2025-58163 affects products from freescout, specifically: freescout. Check the affected products table above for specific version ranges.
How do I check if I'm vulnerable to CVE-2025-58163? +
You can use Secably's free Website Scanner to check your website for known vulnerabilities. For infrastructure scanning, use the Port Scanner to identify exposed services that may be affected. Check the vendor advisories linked above for specific patch and version information.

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