CVE-2025-48475: freescout Auth Bypass

Description

FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.180, the System does not provide a check on which "clients" of the System an authorized user can view and edit, and which ones they cannot. As a result, an authorized user who does not have access to any of the existing mailboxes, as well as to any of the existing conversations, has the ability to view and edit the System's clients. The limitation of client visibility can be implemented by the limit_user_customer_visibility setting, however, in the specified scenarios, there is no check for the presence of this setting. This issue has been patched in version 1.8.180.

Is your site exposed to CVE-2025-48475?

Run a free security scan — no signup, results in seconds.

CVSS v3.1 Score

8.1

HIGH

CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:N

Weakness Type (CWE)

CWE-863 Incorrect Authorization

Affected Products

Vendor	Product	Versions
freescout	freescout	< 1.8.180

References

Advisories & Patches

https://github.com/freescout-help-desk/freescout/commit/1f154ce039618ed5abd960c97619c23534c0717a https://github.com/freescout-help-desk/freescout/security/advisories/GHSA-xvch-f75c-8w8q

Exploits

https://github.com/freescout-help-desk/freescout/security/advisories/GHSA-xvch-f75c-8w8q

Frequently Asked Questions

What is CVE-2025-48475? +

FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.180, the System does not provide a check on which "clients" of the System an authorized user can view and edit, and which ones they cannot. As a result, an authorized user who does not have access to any of the existing mailboxes, as well as to any of the existing conversations, has the ability to view and edit the System's clients. The limitation of client visibility can be implemented by the limit_user_customer_visibility setting, however, in the specified scenarios, there is no check for the presence of this setting. This issue has been patched in version 1.8.180. It has a CVSS v3.1 base score of 8.1 (HIGH).

How severe is CVE-2025-48475? +

CVE-2025-48475 has a CVSS v3.1 score of 8.1 out of 10, rated HIGH. This is a high-severity vulnerability that should be prioritized for patching.

What products are affected by CVE-2025-48475? +

CVE-2025-48475 affects products from freescout, specifically: freescout. Check the affected products table above for specific version ranges.

How do I check if I'm vulnerable to CVE-2025-48475? +

You can use Secably's free Website Scanner to check your website for known vulnerabilities. For infrastructure scanning, use the Port Scanner to identify exposed services that may be affected. Check the vendor advisories linked above for specific patch and version information.

Related Vulnerabilities

CVE-2026-50008

Parse Server is an open source backend that can be deployed to any infrastructure that can run Node.js. From version …

CVE-2026-42571

Pelican is a platform for creating data federations. From versions 7.21.0 to before 7.21.5, 7.22.0 to before 7.22.3, 7.23.0 to …

CVE-2026-42137

Kirby is an open-source content management system. Prior to versions 4.9.0 and 5.4.0, `pages.access/list` and `files.access/list` permissions are not consistently …

CVE-2026-54358

An incorrect authorization vulnerability in MISP allows an organization administrator to target site administrator accounts belonging to the same organization …

CVE-2026-42160

Data Space Portal is an open-source Software as a Service (SaaS) solution designed to streamline Dataspace management. From version 2.1.1 …

CVE-2026-42604

Actual is a local-first personal finance tool. The `POST /openid/config` endpoint in Actual Budget's sync-server versions <= 26.4.0 exposes the …

CVE-2025-48475