CVE-2025-2493: softdial contact Path Traversal (CVSS 7.5)

Description

Path Traversal vulnerability in Softdial Contact Center of Sytel Ltd. This vulnerability allows an attacker to manipulate the ‘id’ parameter of the ‘/softdial/scheduler/load.php’ endpoint to navigate beyond the intended directory. This can allow unauthorised access to sensitive files outside the expected scope, posing a security risk.

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CVSS v3.1 Score

7.5

HIGH

CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N

Weakness Type (CWE)

CWE-22 Path Traversal

Affected Products

Vendor	Product	Versions
sytel	softdial_contact_center	All

References

Other References

https://www.incibe.es/en/incibe-cert/notices/aviso/multiple-vulnerabilities-softdial-contact-center

Frequently Asked Questions

What is CVE-2025-2493? +

Path Traversal vulnerability in Softdial Contact Center of Sytel Ltd. This vulnerability allows an attacker to manipulate the ‘id’ parameter of the ‘/softdial/scheduler/load.php’ endpoint to navigate beyond the intended directory. This can allow unauthorised access to sensitive files outside the expected scope, posing a security risk. It has a CVSS v3.1 base score of 7.5 (HIGH).

How severe is CVE-2025-2493? +

CVE-2025-2493 has a CVSS v3.1 score of 7.5 out of 10, rated HIGH. This is a high-severity vulnerability that should be prioritized for patching.

What products are affected by CVE-2025-2493? +

CVE-2025-2493 affects products from sytel, specifically: softdial_contact_center. Check the affected products table above for specific version ranges.

How do I check if I'm vulnerable to CVE-2025-2493? +

You can use Secably's free Website Scanner to check your website for known vulnerabilities. For infrastructure scanning, use the Port Scanner to identify exposed services that may be affected. Check the vendor advisories linked above for specific patch and version information.

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