CVE-2024-57727

Description

SimpleHelp remote support software v5.5.7 and before is vulnerable to multiple path traversal vulnerabilities that enable unauthenticated remote attackers to download arbitrary files from the SimpleHelp host via crafted HTTP requests. These files include server configuration files containing various secrets and hashed user passwords.

CVSS v3.1 Score

7.5

HIGH

CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N

CISA Known Exploited Vulnerability

This vulnerability is actively exploited in the wild.

Added: Feb 13, 2025 Remediation due: Mar 6, 2025 Known ransomware use

Weakness Type (CWE)

CWE-22 Path Traversal

Affected Products

Vendor	Product	Versions
simple-help	simplehelp	< 5.5.8

References

Other References

https://simple-help.com/kb---security-vulnerabilities-01-2025#security-vulnerabilities-in-simplehelp-5-5-7-and-earlier https://www.horizon3.ai/attack-research/disclosures/critical-vulnerabilities-in-simplehelp-remote-support-software/ https://www.cisa.gov/known-exploited-vulnerabilities-catalog?field_cve=CVE-2024-57727

Frequently Asked Questions

What is CVE-2024-57727? +

SimpleHelp remote support software v5.5.7 and before is vulnerable to multiple path traversal vulnerabilities that enable unauthenticated remote attackers to download arbitrary files from the SimpleHelp host via crafted HTTP requests. These files include server configuration files containing various secrets and hashed user passwords. It has a CVSS v3.1 base score of 7.5 (HIGH). This vulnerability is listed in CISA's Known Exploited Vulnerabilities catalog, indicating active exploitation in the wild.

How severe is CVE-2024-57727? +

CVE-2024-57727 has a CVSS v3.1 score of 7.5 out of 10, rated HIGH. This is a high-severity vulnerability that should be prioritized for patching.

What products are affected by CVE-2024-57727? +

CVE-2024-57727 affects products from simple-help, specifically: simplehelp. Check the affected products table above for specific version ranges.

How do I check if I'm vulnerable to CVE-2024-57727? +

You can use Secably's free Website Scanner to check your website for known vulnerabilities. For infrastructure scanning, use the Port Scanner to identify exposed services that may be affected. Check the vendor advisories linked above for specific patch and version information.

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