CVE-2024-28988

Description

SolarWinds Web Help Desk was found to be susceptible to a Java Deserialization Remote Code Execution vulnerability that, if exploited, would allow an attacker to run commands on the host machine. This vulnerability was found by the ZDI team after researching a previous vulnerability and providing this report. The ZDI team was able to discover an unauthenticated attack during their research. We recommend all Web Help Desk customers apply the patch, which is now available. We thank Trend Micro Zero Day Initiative (ZDI) for its ongoing partnership in coordinating with SolarWinds on responsible disclosure of this and other potential vulnerabilities.

CVSS v3.1 Score

9.8

CRITICAL

CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H

Weakness Type (CWE)

CWE-502 Deserialization of Untrusted Data

Affected Products

Vendor	Product	Versions
solarwinds	web_help_desk	< 12.8.2
solarwinds	web_help_desk	All
solarwinds	web_help_desk	All
solarwinds	web_help_desk	All

References

Advisories & Patches

https://www.solarwinds.com/trust-center/security-advisories/CVE-2024-28988

Other References

https://support.solarwinds.com/SuccessCenter/s/article/WHD-12-8-3-Hotfix-3

Frequently Asked Questions

What is CVE-2024-28988? +

SolarWinds Web Help Desk was found to be susceptible to a Java Deserialization Remote Code Execution vulnerability that, if exploited, would allow an attacker to run commands on the host machine. This vulnerability was found by the ZDI team after researching a previous vulnerability and providing this report. The ZDI team was able to discover an unauthenticated attack during their research. We recommend all Web Help Desk customers apply the patch, which is now available. We thank Trend Micro Zero Day Initiative (ZDI) for its ongoing partnership in coordinating with SolarWinds on responsible disclosure of this and other potential vulnerabilities. It has a CVSS v3.1 base score of 9.8 (CRITICAL).

How severe is CVE-2024-28988? +

CVE-2024-28988 has a CVSS v3.1 score of 9.8 out of 10, rated CRITICAL. This is a critical vulnerability that should be patched immediately.

What products are affected by CVE-2024-28988? +

CVE-2024-28988 affects products from solarwinds, specifically: web_help_desk. Check the affected products table above for specific version ranges.

How do I check if I'm vulnerable to CVE-2024-28988? +

You can use Secably's free Website Scanner to check your website for known vulnerabilities. For infrastructure scanning, use the Port Scanner to identify exposed services that may be affected. Check the vendor advisories linked above for specific patch and version information.

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