CVE-2024-28986

Description

SolarWinds Web Help Desk was found to be susceptible to a Java Deserialization Remote Code Execution vulnerability that, if exploited, would allow an attacker to run commands on the host machine. While it was reported as an unauthenticated vulnerability, SolarWinds has been unable to reproduce it without authentication after thorough testing. However, out of an abundance of caution, we recommend all Web Help Desk customers apply the patch, which is now available.

CVSS v3.1 Score

9.8

CRITICAL

CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H

CISA Known Exploited Vulnerability

This vulnerability is actively exploited in the wild.

Added: Aug 15, 2024 Remediation due: Sep 5, 2024

Weakness Type (CWE)

CWE-502 Deserialization of Untrusted Data

Affected Products

Vendor	Product	Versions
solarwinds	web_help_desk	< 12.8.2
solarwinds	web_help_desk	All

References

Advisories & Patches

https://support.solarwinds.com/SuccessCenter/s/article/WHD-12-8-3-Hotfix-1 https://www.solarwinds.com/trust-center/security-advisories/CVE-2024-28986

Other References

https://www.cisa.gov/known-exploited-vulnerabilities-catalog?field_cve=CVE-2024-28986

Frequently Asked Questions

What is CVE-2024-28986? +

SolarWinds Web Help Desk was found to be susceptible to a Java Deserialization Remote Code Execution vulnerability that, if exploited, would allow an attacker to run commands on the host machine. While it was reported as an unauthenticated vulnerability, SolarWinds has been unable to reproduce it without authentication after thorough testing. However, out of an abundance of caution, we recommend all Web Help Desk customers apply the patch, which is now available. It has a CVSS v3.1 base score of 9.8 (CRITICAL). This vulnerability is listed in CISA's Known Exploited Vulnerabilities catalog, indicating active exploitation in the wild.

How severe is CVE-2024-28986? +

CVE-2024-28986 has a CVSS v3.1 score of 9.8 out of 10, rated CRITICAL. This is a critical vulnerability that should be patched immediately.

What products are affected by CVE-2024-28986? +

CVE-2024-28986 affects products from solarwinds, specifically: web_help_desk. Check the affected products table above for specific version ranges.

How do I check if I'm vulnerable to CVE-2024-28986? +

You can use Secably's free Website Scanner to check your website for known vulnerabilities. For infrastructure scanning, use the Port Scanner to identify exposed services that may be affected. Check the vendor advisories linked above for specific patch and version information.

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