CVE-2024-13606: js help desk Information Disclosure

Description

The JS Help Desk – The Ultimate Help Desk & Support Plugin plugin for WordPress is vulnerable to Sensitive Information Exposure in all versions up to, and including, 2.8.8 via the 'jssupportticketdata' directory. This makes it possible for unauthenticated attackers to extract sensitive data stored insecurely in the /wp-content/uploads/jssupportticketdata directory which can contain file attachments included in support tickets.

Is your site exposed to CVE-2024-13606?

Run a free security scan — no signup, results in seconds.

CVSS v3.1 Score

7.5

HIGH

CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N

Weakness Type (CWE)

CWE-200 CWE-200

Affected Products

Vendor	Product	Versions
wiselyhub	js_help_desk	< 2.8.9

References

Other References

https://plugins.trac.wordpress.org/browser/js-support-ticket/tags/2.8.8/includes/classes/uploads.php https://www.wordfence.com/threat-intel/vulnerabilities/id/e8ed5d5d-86b0-40ac-a093-31392dea13a2?source=cve

Frequently Asked Questions

What is CVE-2024-13606? +

The JS Help Desk – The Ultimate Help Desk & Support Plugin plugin for WordPress is vulnerable to Sensitive Information Exposure in all versions up to, and including, 2.8.8 via the 'jssupportticketdata' directory. This makes it possible for unauthenticated attackers to extract sensitive data stored insecurely in the /wp-content/uploads/jssupportticketdata directory which can contain file attachments included in support tickets. It has a CVSS v3.1 base score of 7.5 (HIGH).

How severe is CVE-2024-13606? +

CVE-2024-13606 has a CVSS v3.1 score of 7.5 out of 10, rated HIGH. This is a high-severity vulnerability that should be prioritized for patching.

What products are affected by CVE-2024-13606? +

CVE-2024-13606 affects products from wiselyhub, specifically: js_help_desk. Check the affected products table above for specific version ranges.

How do I check if I'm vulnerable to CVE-2024-13606? +

You can use Secably's free Website Scanner to check your website for known vulnerabilities. For infrastructure scanning, use the Port Scanner to identify exposed services that may be affected. Check the vendor advisories linked above for specific patch and version information.

Related Vulnerabilities

CVE-2025-15625

Unauthenticated user is able to execute arbitrary SQL commands in Sparx Pro Cloud Server database in certain cases.

CVE-2026-22051

StorageGRID (formerly StorageGRID Webscale) versions prior to 11.9.0.13 and 12.0.0.6 are susceptible to a Information Disclosure vulnerability. Successful exploit could …

CVE-2026-54396

An information disclosure vulnerability exists in the MISP AuthKey edit functionality. When a validation error occurs during an AuthKey edit …

CVE-2026-13230

An information disclosure vulnerability was identified in TP-Link Kasa EC70 v4 and EC71 v4 in the local discovery mechanism, which …

CVE-2026-53912

Cerebrate before version 1.37 exposed credential material from self-registration requests. The self-registration workflow stored the registrant’s hashed password in the …

CVE-2026-47177

Quest Bot is an opensource modern Discord Bot built for moderation, utilities and support. Prior to version 1.0.4, a user …

CVE-2024-13606