CVE-2026-40592

Description

FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.214, the undo-send route `GET /conversation/undo-reply/{thread_id}` checks only whether the current user can view the parent conversation. It does not verify that the current user created the reply being undone. In a shared mailbox, one agent can therefore recall another agent's just-sent reply during the 15-second undo window. Version 1.8.214 fixes the vulnerability.

CVSS v3.1 Score

5.9

MEDIUM

CVSS:3.1/AV:N/AC:H/PR:L/UI:N/S:U/C:N/I:H/A:L

EPSS — Exploit Prediction

0.0004

Probability of exploitation

0.11%

Percentile rank

EPSS estimates the probability that this vulnerability will be exploited in the wild within the next 30 days. A higher score means more likely to be exploited.

Weakness Type (CWE)

CWE-862 Missing Authorization

References

Other References

https://github.com/freescout-help-desk/freescout/commit/c779afdda86fa00a4b85779e034bbfd9ce20c76d https://github.com/freescout-help-desk/freescout/releases/tag/1.8.214 https://github.com/freescout-help-desk/freescout/security/advisories/GHSA-674v-r6xp-mvp6

Frequently Asked Questions

What is CVE-2026-40592? +

FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.214, the undo-send route `GET /conversation/undo-reply/{thread_id}` checks only whether the current user can view the parent conversation. It does not verify that the current user created the reply being undone. In a shared mailbox, one agent can therefore recall another agent's just-sent reply during the 15-second undo window. Version 1.8.214 fixes the vulnerability. It has a CVSS v3.1 base score of 5.9 (MEDIUM).

How severe is CVE-2026-40592? +

CVE-2026-40592 has a CVSS v3.1 score of 5.9 out of 10, rated MEDIUM. This is a medium-severity vulnerability that should be remediated as part of regular maintenance. The EPSS score is 0.0004, placing it in the 0th percentile for exploitation probability.

How do I check if I'm vulnerable to CVE-2026-40592? +

You can use Secably's free Website Scanner to check your website for known vulnerabilities. For infrastructure scanning, use the Port Scanner to identify exposed services that may be affected. Check the vendor advisories linked above for specific patch and version information.

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