CVE-2026-40567: Improper Encoding (CVSS 5.8)

Description

FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.213, an unauthenticated attacker can inject arbitrary HTML into outgoing emails generated by FreeScout by sending an email with a crafted From display name. The name is stored in the database without sanitization and rendered unescaped into outgoing reply emails via the `{%customer.fullName%}` signature variable. This allows embedding phishing links, tracking pixels, and spoofed content inside legitimate support emails sent from the organization's address. Version 1.8.213 fixes the issue.

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CVSS v3.1 Score

5.8

MEDIUM

CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:C/C:N/I:L/A:N

EPSS — Exploit Prediction

0.0005

Probability of exploitation

0.14%

Percentile rank

EPSS estimates the probability that this vulnerability will be exploited in the wild within the next 30 days. A higher score means more likely to be exploited.

Weakness Type (CWE)

CWE-116 CWE-116

References

Other References

https://github.com/freescout-help-desk/freescout/commit/9131b16f80eade81002cb9809a2603f6b61981cf https://github.com/freescout-help-desk/freescout/releases/tag/1.8.213 https://github.com/freescout-help-desk/freescout/security/advisories/GHSA-q8v4-v62h-5528 https://github.com/freescout-help-desk/freescout/security/advisories/GHSA-q8v4-v62h-5528

Frequently Asked Questions

What is CVE-2026-40567? +

FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.213, an unauthenticated attacker can inject arbitrary HTML into outgoing emails generated by FreeScout by sending an email with a crafted From display name. The name is stored in the database without sanitization and rendered unescaped into outgoing reply emails via the `{%customer.fullName%}` signature variable. This allows embedding phishing links, tracking pixels, and spoofed content inside legitimate support emails sent from the organization's address. Version 1.8.213 fixes the issue. It has a CVSS v3.1 base score of 5.8 (MEDIUM).

How severe is CVE-2026-40567? +

CVE-2026-40567 has a CVSS v3.1 score of 5.8 out of 10, rated MEDIUM. This is a medium-severity vulnerability that should be remediated as part of regular maintenance. The EPSS score is 0.0005, placing it in the 0th percentile for exploitation probability.

How do I check if I'm vulnerable to CVE-2026-40567? +

You can use Secably's free Website Scanner to check your website for known vulnerabilities. For infrastructure scanning, use the Port Scanner to identify exposed services that may be affected. Check the vendor advisories linked above for specific patch and version information.

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