CVE-2026-23756

Description

GFI HelpDesk before 4.99.9 contains a stored cross-site scripting vulnerability in the Troubleshooter module where the subject POST parameter is not sanitized in Controller_Step.InsertSubmit() and EditSubmit() before being rendered by View_Step.RenderViewSteps(). An authenticated staff member can inject arbitrary JavaScript into the step subject field, and the payload executes when any user navigates to Troubleshooter > View Troubleshooter and clicks the affected step link.

CVSS v3.1 Score

5.4

MEDIUM

CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:C/C:L/I:L/A:N

EPSS — Exploit Prediction

0.0003

Probability of exploitation

0.08%

Percentile rank

EPSS estimates the probability that this vulnerability will be exploited in the wild within the next 30 days. A higher score means more likely to be exploited.

Weakness Type (CWE)

CWE-79 Cross-site Scripting (XSS)

Affected Products

Vendor	Product	Versions
gfi	helpdesk	< 4.99.9

References

Other References

https://gfi.ai/products-and-solutions/email-and-messaging-solutions/helpdesk/resources/product-releases https://www.vulncheck.com/advisories/gfi-helpdesk-stored-xss-via-troubleshooter-step-subject

Frequently Asked Questions

What is CVE-2026-23756? +

GFI HelpDesk before 4.99.9 contains a stored cross-site scripting vulnerability in the Troubleshooter module where the subject POST parameter is not sanitized in Controller_Step.InsertSubmit() and EditSubmit() before being rendered by View_Step.RenderViewSteps(). An authenticated staff member can inject arbitrary JavaScript into the step subject field, and the payload executes when any user navigates to Troubleshooter > View Troubleshooter and clicks the affected step link. It has a CVSS v3.1 base score of 5.4 (MEDIUM).

How severe is CVE-2026-23756? +

CVE-2026-23756 has a CVSS v3.1 score of 5.4 out of 10, rated MEDIUM. This is a medium-severity vulnerability that should be remediated as part of regular maintenance. The EPSS score is 0.0003, placing it in the 0th percentile for exploitation probability.

What products are affected by CVE-2026-23756? +

CVE-2026-23756 affects products from gfi, specifically: helpdesk. Check the affected products table above for specific version ranges.

How do I check if I'm vulnerable to CVE-2026-23756? +

You can use Secably's free Website Scanner to check your website for known vulnerabilities. For infrastructure scanning, use the Port Scanner to identify exposed services that may be affected. Check the vendor advisories linked above for specific patch and version information.

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