CVE-2025-24391 (CVSS 5.3)

Description

A vulnerability in the External Interface of OTRS allows conclusions to be drawn about the existence of user accounts through different HTTP response codes and messages. This enables an attacker to systematically identify valid email addresses. This issue affects: * OTRS 7.0.X * OTRS 8.0.X * OTRS 2023.X * OTRS 2024.X * OTRS 2025.X

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CVSS v3.1 Score

5.3

MEDIUM

CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N

Weakness Type (CWE)

CWE-203 CWE-203

References

Other References

https://otrs.com/release-notes/otrs-security-advisory-2025-07/

Frequently Asked Questions

What is CVE-2025-24391? +

A vulnerability in the External Interface of OTRS allows conclusions to be drawn about the existence of user accounts through different HTTP response codes and messages. This enables an attacker to systematically identify valid email addresses. This issue affects: * OTRS 7.0.X * OTRS 8.0.X * OTRS 2023.X * OTRS 2024.X * OTRS 2025.X It has a CVSS v3.1 base score of 5.3 (MEDIUM).

How severe is CVE-2025-24391? +

CVE-2025-24391 has a CVSS v3.1 score of 5.3 out of 10, rated MEDIUM. This is a medium-severity vulnerability that should be remediated as part of regular maintenance.

How do I check if I'm vulnerable to CVE-2025-24391? +

You can use Secably's free Website Scanner to check your website for known vulnerabilities. For infrastructure scanning, use the Port Scanner to identify exposed services that may be affected. Check the vendor advisories linked above for specific patch and version information.

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CVE-2025-24391