CVE-2025-10658: Brute Force (CVSS 6.5)

Description

The SupportCandy – Helpdesk & Customer Support Ticket System plugin for WordPress is vulnerable to Authentication Bypass in all versions up to, and including, 3.3.7. This is due to missing rate limiting on the OTP verification for guest login. This makes it possible for unauthenticated attackers to bypass authentication and gain unauthorized access to customer support tickets by brute forcing the 6-digit OTP code.

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CVSS v3.1 Score

6.5

MEDIUM

CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:L/A:N

Weakness Type (CWE)

CWE-307 CWE-307

References

Other References

https://plugins.trac.wordpress.org/browser/supportcandy/tags/3.3.7/includes/class-wpsc-current-user.php#L820 https://plugins.trac.wordpress.org/browser/supportcandy/tags/3.3.7/includes/models/class-wpsc-email-otp.php#L348 https://plugins.trac.wordpress.org/changeset/3364335/ https://www.wordfence.com/threat-intel/vulnerabilities/id/2b11670a-f6e4-4555-ab76-4223f0194517?source=cve

Frequently Asked Questions

What is CVE-2025-10658? +

The SupportCandy – Helpdesk & Customer Support Ticket System plugin for WordPress is vulnerable to Authentication Bypass in all versions up to, and including, 3.3.7. This is due to missing rate limiting on the OTP verification for guest login. This makes it possible for unauthenticated attackers to bypass authentication and gain unauthorized access to customer support tickets by brute forcing the 6-digit OTP code. It has a CVSS v3.1 base score of 6.5 (MEDIUM).

How severe is CVE-2025-10658? +

CVE-2025-10658 has a CVSS v3.1 score of 6.5 out of 10, rated MEDIUM. This is a medium-severity vulnerability that should be remediated as part of regular maintenance.

How do I check if I'm vulnerable to CVE-2025-10658? +

You can use Secably's free Website Scanner to check your website for known vulnerabilities. For infrastructure scanning, use the Port Scanner to identify exposed services that may be affected. Check the vendor advisories linked above for specific patch and version information.

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CVE-2025-10658