CVE-2025-10039: wsdesk — Fix

Description

The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to Insecure Direct Object Reference in all versions up to, and including, 3.2.9 via the 'eh_crm_ticket_single_view_client' due to missing validation on a user controlled key. This makes it possible for authenticated attackers, with Subscriber-level access and above, to read the contents of all support tickets.

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CVSS v3.1 Score

4.3

MEDIUM

CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N

Weakness Type (CWE)

CWE-639 CWE-639

Affected Products

Vendor	Product	Versions
elula	wsdesk	< 3.3.0

References

Advisories & Patches

https://plugins.trac.wordpress.org/changeset/3391342/

Other References

https://plugins.trac.wordpress.org/browser/elex-helpdesk-customer-support-ticket-system/trunk/includes/class-crm-ajax-functions.php#L259 https://www.wordfence.com/threat-intel/vulnerabilities/id/d9ffc0af-9c3d-4f8e-ae0b-e51c0c67dfe1?source=cve

Frequently Asked Questions

What is CVE-2025-10039? +

The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to Insecure Direct Object Reference in all versions up to, and including, 3.2.9 via the 'eh_crm_ticket_single_view_client' due to missing validation on a user controlled key. This makes it possible for authenticated attackers, with Subscriber-level access and above, to read the contents of all support tickets. It has a CVSS v3.1 base score of 4.3 (MEDIUM).

How severe is CVE-2025-10039? +

CVE-2025-10039 has a CVSS v3.1 score of 4.3 out of 10, rated MEDIUM. This is a medium-severity vulnerability that should be remediated as part of regular maintenance.

What products are affected by CVE-2025-10039? +

CVE-2025-10039 affects products from elula, specifically: wsdesk. Check the affected products table above for specific version ranges.

How do I check if I'm vulnerable to CVE-2025-10039? +

You can use Secably's free Website Scanner to check your website for known vulnerabilities. For infrastructure scanning, use the Port Scanner to identify exposed services that may be affected. Check the vendor advisories linked above for specific patch and version information.

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