CVE-2024-49193

HIGH
Published Oct 12, 2024 Modified Apr 15, 2026 CWE-290

Description

Zendesk before 2024-07-02 allows remote attackers to read ticket history via e-mail spoofing, because Cc fields are extracted from incoming e-mail messages and used to grant additional authorization for ticket viewing, the mechanism for detecting spoofed e-mail messages is insufficient, and the support e-mail addresses associated with individual tickets are predictable.

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CVSS v3.1 Score

7.5
HIGH
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N

Weakness Type (CWE)

CWE-290 CWE-290

References

Frequently Asked Questions

What is CVE-2024-49193? +
Zendesk before 2024-07-02 allows remote attackers to read ticket history via e-mail spoofing, because Cc fields are extracted from incoming e-mail messages and used to grant additional authorization for ticket viewing, the mechanism for detecting spoofed e-mail messages is insufficient, and the support e-mail addresses associated with individual tickets are predictable. It has a CVSS v3.1 base score of 7.5 (HIGH).
How severe is CVE-2024-49193? +
CVE-2024-49193 has a CVSS v3.1 score of 7.5 out of 10, rated HIGH. This is a high-severity vulnerability that should be prioritized for patching.
How do I check if I'm vulnerable to CVE-2024-49193? +
You can use Secably's free Website Scanner to check your website for known vulnerabilities. For infrastructure scanning, use the Port Scanner to identify exposed services that may be affected. Check the vendor advisories linked above for specific patch and version information.

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