CVE-2024-23794: otrs — Fix

Description

An incorrect privilege assignment vulnerability in the inline editing functionality of OTRS can lead to privilege escalation. This flaw allows an agent with read-only permissions to gain full access to a ticket. This issue arises in very rare instances when an admin has previously enabled the setting 'RequiredLock' of 'AgentFrontend::Ticket::InlineEditing::Property###Watch' in the system configuration.This issue affects OTRS: * 8.0.X * 2023.X * from 2024.X through 2024.4.x

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CVSS v3.1 Score

5.2

MEDIUM

CVSS:3.1/AV:N/AC:L/PR:H/UI:R/S:U/C:H/I:L/A:N

Weakness Type (CWE)

CWE-266 CWE-266

Affected Products

Vendor	Product	Versions
otrs	otrs	8.0.0 — 2024.5.2

References

Advisories & Patches

https://otrs.com/release-notes/otrs-security-advisory-2024-06/ https://otrs.com/release-notes/otrs-security-advisory-2024-06/

Frequently Asked Questions

What is CVE-2024-23794? +

An incorrect privilege assignment vulnerability in the inline editing functionality of OTRS can lead to privilege escalation. This flaw allows an agent with read-only permissions to gain full access to a ticket. This issue arises in very rare instances when an admin has previously enabled the setting 'RequiredLock' of 'AgentFrontend::Ticket::InlineEditing::Property###Watch' in the system configuration.This issue affects OTRS: * 8.0.X * 2023.X * from 2024.X through 2024.4.x It has a CVSS v3.1 base score of 5.2 (MEDIUM).

How severe is CVE-2024-23794? +

CVE-2024-23794 has a CVSS v3.1 score of 5.2 out of 10, rated MEDIUM. This is a medium-severity vulnerability that should be remediated as part of regular maintenance.

What products are affected by CVE-2024-23794? +

CVE-2024-23794 affects products from otrs, specifically: otrs. Check the affected products table above for specific version ranges.

How do I check if I'm vulnerable to CVE-2024-23794? +

You can use Secably's free Website Scanner to check your website for known vulnerabilities. For infrastructure scanning, use the Port Scanner to identify exposed services that may be affected. Check the vendor advisories linked above for specific patch and version information.

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CVE-2024-23794